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	1.	Services marketing : concepts, strategies & cases / by K. Douglas Hoffman and John E.G. Bateson [textbook] by Hoffman, K. Douglas [author] Bateson, John E. G [author] Edition: Third edition / Material type: Text Publisher: Mason, OH : Thomson /South-Western,Copyright date: 2006 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9980.5 HOF. Place hold Add to cart (remove)
	2.	Managing service operations / Bill Hollins, Sadie Shinkins. [textbook] by Hollins, Bill [author] Shinkins, Sadie [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Thousand Oaks, CA : Sage Publications, 2006 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9980.5 HOL. Place hold Add to cart (remove)
	3.	Services marketing / by David L. Kurtz and Kenneth E. Clow [textbook] by Kurtz, David L [author] Clow, Kenneth E [author] Material type: Text Publisher: New York, NY : J. Wiley & Sons,Copyright date: 1998 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9980.5 KUR. Place hold Add to cart (remove)
	4.	Service innovation : organizational responses to technological opportunities and market imperatives / edited by Joe Tidd and Frank M. Hull [textbook] by Tidd, Joe [editor] Hull, Frank.M [editor] Series: Series on technology management ; vol. 9 Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Imperial College Pres, 2003 Availability: Items available for loan: Harare Institute of Technology Main Library (5)Call number: HF5415.5 SER, ... Place hold Add to cart (remove)
	5.	Living service : how to deliver the service of the future today / by Marc Silvester and Mohi Ahmed. [textbook] by Silvester, Marc [author] Ahmed, Mohi [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England ; New York : FT Prentice Hall, 2008 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HF5415.5 SIL. Place hold Add to cart (remove)