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	1.	The Innovator's Dilemma ; when new technologies cause great firms to fail / by Christensen M. Clayton [textbook] by Christensen M. Clayton Christensen M Clayton [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvard Business Review Press, 2013 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD53 CHR. Place hold Add to cart (remove)
	2.	Services marketing / by David L. Kurtz and Kenneth E. Clow [textbook] by Kurtz, David L [author] Clow, Kenneth E [author] Material type: Text Publisher: New York, NY : J. Wiley & Sons,Copyright date: 1998 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9980.5 KUR. Place hold Add to cart (remove)
	3.	Service innovation : organizational responses to technological opportunities and market imperatives / edited by Joe Tidd and Frank M. Hull [textbook] by Tidd, Joe [editor] Hull, Frank.M [editor] Series: Series on technology management ; vol. 9 Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Imperial College Pres, 2003 Availability: Items available for loan: Harare Institute of Technology Main Library (5)Call number: HF5415.5 SER, ... Place hold Add to cart (remove)
	4.	Living service : how to deliver the service of the future today / by Marc Silvester and Mohi Ahmed. [textbook] by Silvester, Marc [author] Ahmed, Mohi [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England ; New York : FT Prentice Hall, 2008 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HF5415.5 SIL. Place hold Add to cart (remove)
	5.	Service design by Great Britain. Office of Government Commerce Edition: [Version 3] Material type: Text Language: Eng Publisher: London : TSO, [2007]Copyright date: ©2007 Other title: ITIL service design Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9696.67.A2 SER. Place hold Add to cart (remove)
	6.	Service strategy by Great Britain. Office of Government Commerce Edition: [Version 3] Material type: Text Language: Eng Publisher: London : TSO, [2007]Copyright date: ©2007 Other title: ITIL service strategy Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9696.67.A2 SER. Place hold Add to cart (remove)
	7.	The official introduction to the ITIL service lifecycle / Great Britain Office of Government Commerce by Great Britain Office of Government Commerce Material type: Text Language: Eng London : Stationery Office/TSO, 2007 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9696.67.A2 OFF. Place hold Add to cart (remove)
	8.	Service operation / Great Britain Office of Government Commerce by Great Britain Office of Government Commerce Series: IT infrastructure library Material type: Text Language: Eng Publisher: London : TSO, ©2007 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9696.67.A2 SER. Place hold Add to cart (remove)
	9.	The practical guide to world-class IT service management / Kevin J. Smith. by Smith, Kevin J [author.] Material type: Text Language: Eng Publication details: [Place of publication not identified] : Anima Group, ©2017 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9696.C62 SMI. Place hold Add to cart (remove)
	10.	Implementing service quality based on ISO/IEC 20000 : a management guide, third edition / Michael Kunas by Kunas, Michael [author] Ohio Library and Information Network Edition: Second edition Material type: Text Language: Eng Publisher: Cambridgeshire, United Kingdom : IT Governance Publishing, 2012Copyright date: ©2012 Other title: Service quality based on ISO/IEC 20000 Online resources: Connect to resource Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: T58.64 KUN. Place hold Add to cart (remove)