The official introduction to the ITIL service lifecycle / Great Britain Office of Government Commerce

Contributor(s):

Great Britain Office of Government Commerce

Material type: Text

TextLanguage: Eng London : Stationery Office/TSO, 2007Description: xi, 238 pages : illustrationsContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780113310616

Subject(s):

Contents:

Introduction Core guidance topics The ITIL service management lifecycle : core of practice Service strategy : governance and decision-making Service design : building structural service integrity Service transition : preparing for change Service operation Continual service improvement Complementary guidance The ITIL service management model

Summary: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Home library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	Harare Institute of Technology Main Library	Harare Institute of Technology Main Library	General Collection	HD9696.67.A2 OFF (Browse shelf(Opens below))	1	Available		BK0013054

At head of title: ITIL
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office

Includes index

Introduction
Core guidance topics
The ITIL service management lifecycle : core of practice
Service strategy : governance and decision-making
Service design : building structural service integrity
Service transition : preparing for change
Service operation
Continual service improvement
Complementary guidance
The ITIL service management model

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles

There are no comments on this title.

to post a comment.