The official introduction to the ITIL service lifecycle /
The official introduction to the ITIL service lifecycle /
Great Britain Office of Government Commerce
- xi, 238 pages : illustrations
At head of title: ITIL
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office
Includes index
Introduction
Core guidance topics
The ITIL service management lifecycle : core of practice
Service strategy : governance and decision-making
Service design : building structural service integrity
Service transition : preparing for change
Service operation
Continual service improvement
Complementary guidance
The ITIL service management model
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles
9780113310616
Computer industry--Management--Customer services
Support services (Management)
Information services industry
Electronic office machine industry--Management--Customer services
At head of title: ITIL
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office
Includes index
Introduction
Core guidance topics
The ITIL service management lifecycle : core of practice
Service strategy : governance and decision-making
Service design : building structural service integrity
Service transition : preparing for change
Service operation
Continual service improvement
Complementary guidance
The ITIL service management model
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles
9780113310616
Computer industry--Management--Customer services
Support services (Management)
Information services industry
Electronic office machine industry--Management--Customer services