Living service : how to deliver the service of the future today /
Silvester, Marc.
Living service : how to deliver the service of the future today / [textbook] by Marc Silvester and Mohi Ahmed. - Harlow, England ; New York : FT Prentice Hall, 2008. - xiv, 162 pages : illustrations ;
Includes bibliographical references and index.
9780273715351 (alk. paper)
Customer services.
Service industries
HF5415.5 / SIL
Living service : how to deliver the service of the future today / [textbook] by Marc Silvester and Mohi Ahmed. - Harlow, England ; New York : FT Prentice Hall, 2008. - xiv, 162 pages : illustrations ;
Includes bibliographical references and index.
9780273715351 (alk. paper)
Customer services.
Service industries
HF5415.5 / SIL