000			01616nam a22002897a 4500
003			OSt
005			20230710121355.0
020			_a9780113310616
040			_bEng _cHITLIB _dHITLIB _erda
041			_aEng
245	0	4	_aThe official introduction to the ITIL service lifecycle / _cGreat Britain Office of Government Commerce
264			_aLondon : _bStationery Office/TSO, _c2007
300			_axi, 238 pages : _billustrations
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
500			_aAt head of title: ITIL Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office
504			_aIncludes index
505			_aIntroduction Core guidance topics The ITIL service management lifecycle : core of practice Service strategy : governance and decision-making Service design : building structural service integrity Service transition : preparing for change Service operation Continual service improvement Complementary guidance The ITIL service management model
520			_aITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles
650		0	_aComputer industry _vCustomer services _xManagement
650		0	_aSupport services (Management)
650		0	_aInformation services industry
650		0	_aElectronic office machine industry _vCustomer services _xManagement
710			_aGreat Britain Office of Government Commerce
942			_2lcc _cBK
999			_c3925 _d3925