Smith, Kevin J., <br/><br/>
The practical guide to world-class IT service management / 
Kevin J. Smith. 
 - [Place of publication not identified] :  Anima Group,  ©2017. 
 - vii, 418 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780578188973 057818897X 9780578188980 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management.<br/>Computer industry--Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HD9696.C62  / S55 2017