The official introduction to the ITIL service lifecycle / 
Great Britain Office of Government Commerce 
 - xi, 238 pages :   illustrations 
<br/><br/> At head of title: ITIL<br/>Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office<br/> 
<br/><br/>Includes index 
<br/><br/>Introduction<br/>Core guidance topics<br/>The ITIL service management lifecycle : core of practice<br/>Service strategy : governance and decision-making<br/>Service design : building structural service integrity<br/>Service transition : preparing for change<br/>Service operation<br/>Continual service improvement<br/>Complementary guidance<br/>The ITIL service management model 
<br/><br/> ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles 
<br/><br/><label>ISBN: </label>9780113310616 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Management--Customer services<br/>Support services (Management)<br/>Information services industry<br/>Electronic office machine industry--Management--Customer services