Service strategy 
 ITIL service strategy 

 - [Version 3] 
 - xii, 264 pages :  illustrations ;  28 cm 
<br/><br/> At head of title: ITIL  Published for the Office of Government Commerce under license from the Controller of Her Majesty's Stationery Office 
<br/><br/>Includes bibliographical references (pages 225-227) and index 
<br/><br/><label>ISBN: </label>9780113310456 0113310455 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management<br/>Electronic office machine industry--Customer services--Management