Service operation / (Record no. 3926)

MARC details
000 -LEADER
fixed length control field 01854nam a22002777a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230710123302.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780113310463
040 ## - CATALOGING SOURCE
Language of cataloging Eng
Transcribing agency HITLIB
Modifying agency HITLIB
Description conventions rda
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title Eng
245 00 - TITLE STATEMENT
Title Service operation /
Statement of responsibility, etc. Great Britain Office of Government Commerce
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture London :
Name of producer, publisher, distributor, manufacturer TSO,
Date of production, publication, distribution, manufacture, or copyright notice ©2007
300 ## - PHYSICAL DESCRIPTION
Extent xi, 263 pages :
Other physical details illustrations
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
Content type code txt
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
Media type code n
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
Carrier type code nc
490 ## - SERIES STATEMENT
Series statement IT infrastructure library
500 ## - GENERAL NOTE
General note Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office<br/>
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes index
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Introduction<br/>2. Service Management as Practice<br/>3. Service Operation Principles<br/>Achieving balance in Service Operation<br/>4. Service Operation Processes<br/>Event management<br/>Incident management<br/>Problem management<br/>Operational activities of processes covered in other lifecycle phases<br/>5. Common Service Operation Activities<br/>Monitoring and control<br/>6. Organizing for Service Operation<br/>Service desk<br/>Application management<br/>Service Operation roles and responsibilities<br/>Service Operation Organization Structures<br/>7. Technology Considerations<br/>8. Implementing Service Operation<br/>9. Challenges, Critical Success Factors and Risks
520 ## - SUMMARY, ETC.
Summary, etc. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer industry
Form subdivision Customer services
General subdivision Management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Electronic office machine industry
Form subdivision Customer services
General subdivision Management
710 ## - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Great Britain Office of Government Commerce
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Not for loan Home library Current library Shelving location Date acquired Source of acquisition Inventory number Total Checkouts Full call number Barcode Date last seen Copy number Koha item type
    Library of Congress Classification   Harare Institute of Technology Main Library Harare Institute of Technology Main Library General Collection 10/07/2023 Donation : Turun Yliopisto 10572   HD9696.67.A2 SER BK0013077 22/07/2024 1 Books