The practical guide to world-class IT service management /
Smith, Kevin J.,
The practical guide to world-class IT service management / Kevin J. Smith. - [Place of publication not identified] : Anima Group, ©2017. - vii, 418 pages : illustrations ; 23 cm
Includes bibliographical references and index.
9780578188973 057818897X 9780578188980
Computer industry--Customer services--Management.
Computer industry--Customer services--Management.
HD9696.C62 / S55 2017
The practical guide to world-class IT service management / Kevin J. Smith. - [Place of publication not identified] : Anima Group, ©2017. - vii, 418 pages : illustrations ; 23 cm
Includes bibliographical references and index.
9780578188973 057818897X 9780578188980
Computer industry--Customer services--Management.
Computer industry--Customer services--Management.
HD9696.C62 / S55 2017