The practical guide to world-class IT service management /

Smith, Kevin J.,

The practical guide to world-class IT service management / Kevin J. Smith. - [Place of publication not identified] : Anima Group, ©2017. - vii, 418 pages : illustrations ; 23 cm

Includes bibliographical references and index.

9780578188973 057818897X 9780578188980


Computer industry--Customer services--Management.
Computer industry--Customer services--Management.

HD9696.C62 / S55 2017