Service design
Service design
ITIL service design
- [Version 3]
- xi, 334 pages : illustrations ; 28 cm
At head of title: ITIL Published for the Office of Government Commerce under license from the Controller of Her Majesty's Stationery Office
Includes bibliographical references (page 283) and index
9780113310470 0113310471
Computer industry--Customer services--Management
Electronic office machine industry--Customer services--Management
At head of title: ITIL Published for the Office of Government Commerce under license from the Controller of Her Majesty's Stationery Office
Includes bibliographical references (page 283) and index
9780113310470 0113310471
Computer industry--Customer services--Management
Electronic office machine industry--Customer services--Management