| 000 | 00961cam a2200289 i 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20230710133625.0 | ||
| 020 | _a9789077212691 | ||
| 040 |
_aDLC _beng _erda _cDLC _dDLC |
||
| 041 | _aEng | ||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD30.2 _b.B775 2006 |
| 100 | 1 |
_aBrooks, Peter _c(Business consultant) _eauthor. |
|
| 245 | 1 | 0 |
_aMetrics for IT service management / _cPeter Brooks. |
| 250 | _aFirst edition. | ||
| 264 | 1 |
_aZaltbommel [Netherlands] : _bVan Haren Publishing, _c[2006] |
|
| 300 |
_a202 pages : _billustrations ; _c24 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 490 | 0 | _aITSM Library | |
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 650 | 0 |
_aInformation technology _xQuality control _xStandards. |
|
| 906 |
_a7 _bcbc _corignew _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c3931 _d3931 |
||