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1.
The official introduction to the ITIL service lifecycle / Great Britain Office of Government Commerce by
Material type: Text Text
Language: Eng London : Stationery Office/TSO, 2007
Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD9696.67.A2 OFF.

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2.
The definitive guide to IT service metrics / Kurt McWhirter and Ted Gaughan by
Material type: Text Text
Language: Eng
Publication details: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012
Online resources:
Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: T58.64 MCW.

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