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Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna.

By: Contributor(s): Material type: TextTextLanguage: Eng Series: Publication details: New York : McGraw-Hill, c1993.Edition: 3rd edDescription: xxi, 634 p. : ill. ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0070331839
  • 0070331839
Subject(s): Additional physical formats: Online version:: Quality planning and analysis.LOC classification:
  • TS156 .J86 1993
Available additional physical forms:
  • Also issued online.
Partial contents:
1. Basic Concepts -- 2. Companywide Assessment of Quality -- 3. Quality Improvement and Cost Reduction -- 4. Quality Planning and Sales Income -- 5. Control of Quality -- 6. Strategic Quality Management -- 7. Organization for Quality -- 8. Developing a Quality Culture -- 9. Basic Probability Concepts -- 10. Statistical Tools for Analyzing Data -- 11. Understanding Customer Needs -- 12. Designing for Quality -- 13. Designing for Quality - Statistical Tools -- 14. Supplier Relations -- 15. Supplier Relation - Statistical Tools -- 16. Manufacture -- 17. Statistical Process Control -- 18. Inspection, Test, and Measurement -- 19. Inspection and Test - Sampling Plans -- 20. Marketing, Field Performance, and Customer Service -- 21. Marketing, Field Performance, and Customer Service - Statistical Tools -- 22. Administrative and Support Operations -- 23. Quality Information Systems -- 24. Quality Assurance -- Appendix I: Examples of Examination Questions and Answers -- Appendix II: Tables.
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Holdings
Item type Current library Home library Shelving location Call number Copy number Status Date due Barcode
Books Books Harare Institute of Technology Main Library Harare Institute of Technology Main Library General Collection TS156JUR (Browse shelf(Opens below)) 1 Available bk0003849

"Third edition prepared by Frank M. Gryna."

Includes bibliographical references and index.

1. Basic Concepts -- 2. Companywide Assessment of Quality -- 3. Quality Improvement and Cost Reduction -- 4. Quality Planning and Sales Income -- 5. Control of Quality -- 6. Strategic Quality Management -- 7. Organization for Quality -- 8. Developing a Quality Culture -- 9. Basic Probability Concepts -- 10. Statistical Tools for Analyzing Data -- 11. Understanding Customer Needs -- 12. Designing for Quality -- 13. Designing for Quality - Statistical Tools -- 14. Supplier Relations -- 15. Supplier Relation - Statistical Tools -- 16. Manufacture -- 17. Statistical Process Control -- 18. Inspection, Test, and Measurement -- 19. Inspection and Test - Sampling Plans -- 20. Marketing, Field Performance, and Customer Service -- 21. Marketing, Field Performance, and Customer Service - Statistical Tools -- 22. Administrative and Support Operations -- 23. Quality Information Systems -- 24. Quality Assurance -- Appendix I: Examples of Examination Questions and Answers -- Appendix II: Tables.

Also issued online.

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