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	1.	Total quality management / Dale H. Besterfield and others [textbook] by Besterfield, Dale H [author] Michna-Besterfield Carol [author] Besterfield, Glen H [author] Sacre-Besterfield Mary [author] Edition: Third edition / Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River : Prentice Hall, 2003 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD62.15 TOT. Place hold Add to cart (remove)
	2.	Total quality management / by Dale H. Besterfield....[and others] [textbook] by Besterfield, Dale H [author] Besterfield-Michna, Carol [author] Besterfiled, Glen H [author] Besterfield-Sacre Mary [author] Edition: Third edition / Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Pearson, 2003 Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: HD62.15 TOT. Place hold Add to cart (remove)

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