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1.
The definitive guide to IT service metrics / Kurt McWhirter and Ted Gaughan by
Material type: Text Text
Language: Eng
Publication details: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012
Online resources:
Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: T58.64 MCW.

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2.
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition / Michael Kunas by
Edition: Second edition
Material type: Text Text
Language: Eng Publisher: Cambridgeshire, United Kingdom : IT Governance Publishing, 2012Copyright date: ©2012
Other title:
  • Service quality based on ISO/IEC 20000
Online resources:
Availability: Items available for loan: Harare Institute of Technology Main Library (1)Call number: T58.64 KUN.

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