TY  - BOOK
TI  - Business communication
T2  - The Harvard business essentials series
SN  - 159139113X (alk. paper)
AV  - HF5718 BUS
PY  - 2003///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Business communication
N1  - Includes bibliographical references (p. 155) and index
ER  -