TY  - BOOK
AU  - Silvester,Marc
AU  - Ahmed,Mohi
TI  - Living service: how to deliver the service of the future today 
SN  - 9780273715351 (alk. paper)
AV  - HF5415.5 SIL
PY  - 2008///
CY  - Harlow, England, New York
PB  - FT Prentice Hall
KW  - Customer services
KW  - Service industries
N1  - Includes bibliographical references and index
ER  -