Silvester, Marc. <br/><br/>
Living service :  how to deliver the service of the future today /  [textbook] 
by Marc Silvester and Mohi Ahmed. 
 - Harlow, England ;  New York :  FT Prentice Hall,  2008. 
 - xiv, 162 pages :  illustrations ; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780273715351 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Service industries
<br/><br/><label>LC Class. No.: </label>HF5415.5  / SIL