Silvester, Marc. Living service : how to deliver the service of the future today / [textbook] by Marc Silvester and Mohi Ahmed. - Harlow, England ; New York : FT Prentice Hall, 2008. - xiv, 162 pages : illustrations ; Includes bibliographical references and index. ISBN: 9780273715351 (alk. paper) Subjects--Topical Terms: Customer services.Service industries LC Class. No.: HF5415.5 / SIL