Silvester, Marc.

Living service : how to deliver the service of the future today / [textbook] by Marc Silvester and Mohi Ahmed. - Harlow, England ; New York : FT Prentice Hall, 2008. - xiv, 162 pages : illustrations ;

Includes bibliographical references and index.

9780273715351 (alk. paper)


Customer services.
Service industries

HF5415.5 / SIL