TY  - BOOK
AU  - Tidd,Joe
AU  - Hull,FrankM.
TI  - Service innovation: organizational responses to technological opportunities and market imperatives 
T2  - Series on technology management
SN  - 1860943675
AV  - HF5415.5 SER
PY  - 2003///
CY  - London
PB  - Imperial College Pres
KW  - Service industries
KW  - Technological innovations
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -