Service innovation :  organizational responses to technological opportunities and market imperatives /  [textbook] 
edited by Joe Tidd and Frank M. Hull 
 - xiv, 437 pages :  illustrations ; 
 - Series on technology management ;  vol. 9 .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1860943675 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Technological innovations<br/>Customer services--Technological innovations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / SER