Michelli A. Joseph The Starbucks Experience : 5 Principles for Turning Ordinary into Extraordinary / [textbook] by Joseph A.Michelli - New Delhi : McGraw-Hill, 2007. - xiv,208 pages ; Includes bibliographical references and index. ISBN: 9780070636767 Subjects--Topical Terms: --Leadership principles LC Class. No.: HD9199 / MIC