Hollins, Bill. <br/><br/>
Managing service operations /  [textbook] 
Bill Hollins, Sadie Shinkins. 
 - London :  Thousand Oaks, CA :  Sage Publications,  2006. 
 - xii, 299 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412929530 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Service industries--Management.<br/>Work design.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / HOL