TY  - BOOK
AU  - Sreenivasan, N. S.
AU  - Narayana, V.
AU  - Sampath, H. R.
AU  - Mohan, Achala
TI  - TQM for business excellence: concepts and tasks 
AV  - HD62.15 TQM
PY  - 2004///
CY  - Secunderabad
PB  - QCFI
KW  - Total Quality Management
KW  - Management
ER  -