TY  - BOOK
AU  - Kaplan, S. Robert
AU  - Norton, David P.
TI  - The balanced scorecard: translating strategy into action 
SN  - 9780875846514
AV  - HD56 KAP
PY  - 1996///
CY  - Boston
PB  - Harvard Business School Press
KW  - Industrial productivity
KW  - Measurement
KW  - Strategic planning
KW  - Organizational effectiveness
KW  - Evaluation
N1  - Includes Bibliographical references and index
ER  -