TY  - BOOK
AU  - Miller,David
TI  - Business-focused IT and service excellence
SN  - 9781902505886 (pbk.)
AV  - HF54.5 .M55 2008
PY  - 2008///
CY  - Swindon
PB  - BCS
KW  - Business information services
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references (p. 169-172)
UR  - http://www.loc.gov/catdir/toc/fy0904/2009367008.html
ER  -