Miller, David,  1946 December 28- <br/><br/>
Business-focused IT and service excellence / 
David Miller. 
 - 2nd ed. 
 - Swindon :  BCS,  c2008. 
 - xvii, 176 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 169-172). 
<br/><br/><label>ISBN: </label>9781902505886 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business information services.<br/>Information technology--Management.
<br/><br/><label>LC Class. No.: </label>HF54.5  / .M55 2008