TY  - BOOK
AU  - Smith,Kevin J.
TI  - The practical guide to world-class IT service management
SN  - 9780578188973
AV  - HD9696.C62 S55 2017
PY  - 2017///
CY  - [Place of publication not identified]
PB  - Anima Group
KW  - Computer industry
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references and index
ER  -