TY  - BOOK
AU  - Brooks,Peter
TI  - Metrics for IT service management
T2  - ITSM Library
SN  - 9789077212691
AV  - HD30.2 .B775 2006
PY  - 2006///]
CY  - Zaltbommel [Netherlands]
PB  - Van Haren Publishing
KW  - Information technology
KW  - Management
KW  - Quality control
KW  - Standards
ER  -