Brooks, Peter  (Business consultant) <br/><br/>
Metrics for IT service management / 
Peter Brooks. 
 - First edition. 
 - 202 pages :  illustrations ;  24 cm. 
 - ITSM Library .
<br/><br/><label>ISBN: </label>9789077212691 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Information technology--Quality control--Standards.
<br/><br/><label>LC Class. No.: </label>HD30.2  / .B775 2006