TY  - BOOK
ED  - Great Britain Office of Government Commerce
TI  - The official introduction to the ITIL service lifecycle
SN  - 9780113310616
PY  - 2007///
CY  - London
PB  - Stationery Office/TSO
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Support services (Management)
KW  - Information services industry
KW  - Electronic office machine industry
N1  - At head of title: ITIL
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office
; Includes index; Introduction
Core guidance topics
The ITIL service management lifecycle : core of practice
Service strategy : governance and decision-making
Service design : building structural service integrity
Service transition : preparing for change
Service operation
Continual service improvement
Complementary guidance
The ITIL service management model
N2  - ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles
ER  -