TY  - BOOK
ED  - Great Britain.
TI  - Service strategy
SN  - 9780113310456
PY  - 2007///]
CY  - London
PB  - TSO
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Electronic office machine industry
N1  - At head of title: ITIL; Published for the Office of Government Commerce under license from the Controller of Her Majesty's Stationery Office; Includes bibliographical references (pages 225-227) and index
ER  -