TY  - BOOK
AU  - Goodman,Elizabeth
AU  - Kuniavsky,Mike
AU  - Moed,Andrea
TI  - Observing the user experience: a practitioner's guide to user research 
SN  - 9780123848697
AV  - TA166 
PY  - 2012///
CY  - Amsterdam, Boston
PB  - Morgan Kaufmann
KW  - User-centered system design
KW  - Observation (Scientific method)
N1  - Includes bibliographical references (pages 571-576) and index
ER  -