Goodman, Elizabeth,  1976- <br/><br/>
Observing the user experience :  a practitioner's guide to user research / 
by Elizabeth Goodman, Mike Kuniavsky, Andrea Moed. 
 - 2nd ed. 
 - Amsterdam ;  Boston :  Morgan Kaufmann,  ©2012. 
 - xiii, 585 pages :  illustrations (some color) ;  24 cm 
<br/><br/>Includes bibliographical references (pages 571-576) and index. 
<br/><br/><label>ISBN: </label>9780123848697 0123848695 
<br/><br/><label>Subjects--Topical Terms: </label><br/>User-centered system design.<br/>Observation (Scientific method)
<br/><br/><label>LC Class. No.: </label>TA166 TA166  / .K86