TY  - BOOK
AU  - Proctor,Deborah B.
AU  - Niedzwiecki,Brigitte
AU  - Pepper,Julie
AU  - Bhattacharya,Payel Madero
TI  - Kinn's the administrative medical assistant: an applied learning approach 
SN  - 9780323396721
AV  - R728.8 KIN
PY  - 2017///
CY  - St. Louis, Missouri
PB  - Elsevier
KW  - Medical assistants
KW  - Medical offices
KW  - Management
KW  - Health services administration
N1  - Includes index; Pt. 1. Introduction to medical assisting. Competency-based education and the medical assistant student -- The medical assistant and the healthcare team -- Professional behavior in the workplace -- Therapeutic communication -- Patient education -- Medicine and law -- Medicine and ethics. Pt. 2. Ambulatory care administration. Technology and written communication -- Telephone techniques -- Scheduling appointments and patient processing -- Daily operations in the ambulatory care setting -- The health record -- Principles of pharmacology. Pt. 3. Coding and medical billing procedures. Basics of diagnostic coding -- Basics of procedural coding -- Basics of health insurance -- Medical billing and reimbursement. Pt. 4. Medical office administrative functions. Patient accounts, collections, and practice management -- Banking services and procedures -- Supervision and human resource management -- Medical practice marketing and customer service. Pt. 5. Assisting with medical specialties. Safety and emergency practices. Pt. 6. Career development. Career development and life skills
ER  -