TY - BOOK AU - Paton Steve AU - Clegg Ben AU - Hsuan Juliana AU - Pilkington Alan TI - Operations management SN - 9780077126179 AV - HB171.5 OPE PY - 2011/// CY - London : PB - McGraw-Hill Higher Education, KW - Production management N1 - Includes index and references; Introduction. Part 1. Directing -- Part 2. Designing -- Part 3. Managing -- Part 4. Improving N2 - Operations Management is all around us and is integral to every industry. Using contemporary and engaging examples this brand new text book brings to life fundamental Operations Management principles and theories that are applicable to both manufacturing and service situations, reflecting the very latest developments in this dynamic field ER -