TY  - BOOK
ED  - Harvard Business School. Press.
TI  - Improving business processes: expert solutions to everyday challenges 
T2  - Pocket mentor series
SN  - 9781422129739
AV  - HC58.87  IMP
PY  - 2010///
CY  - Boston, Mass. : 
PB  - Harvard Business Press, 
KW  - Organizational change
KW  - Reengineering (Management)
N1  -  	Improving business processes: the basics. What are business processes? --
What is busniess process improvement? --
Phase 1: Plan a business process improvement --
Phase 2: Analyze the existing business process --
Phase 3: Redesign your business process --
Phase 4: Acquire needed resources --
Phase 5: Implement your redesigned business process --
Phase 6: Continually improve your business process --
Tips and tools. Tools for improving business processes --
Test yourself
N2  -  	
"In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to: Plan a business process improvement initiative; Analyze and redesign a current process that needs improvement; Obtain the resources needed to change a process; Develop a systematic approach for creating and implementing change."--Publisher description.
ER  -