TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfiled, Glen H.
AU  - Besterfield-Sacre Mary
TI  - Total quality management
SN  - 8129702606
AV  - HD62.15 TOT
PY  - 2003///
CY  - Singapore
PB  - Pearson
KW  - Total quality management
N1  - Includes bibliographic reference and index
ER  -