Total quality management /  [textbook] 
by Dale H. Besterfield....[and others] 
 - Third edition / 
 - Singapore :  Pearson,  2003. 
 - xi, 640 pages :  illustrations ;  26 cm 
<br/><br/>Includes bibliographic reference and index. 
<br/><br/><label>ISBN: </label>8129702606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15  / TOT