Anderson, Khristine <br/><br/>
Customer relationship management /  [textbook] 
by Kristine Anderson and Carol Kerr 
 - New York ;  McGrall-Hill ,  2002 
 - xii, 164 pages : 
<br/><br/>includes index 
<br/><br/><label>ISBN: </label>0071379541 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / AND