TY  - BOOK
AU  - Persse,James R.
TI  - Process improvement essentials
SN  - 9780596102173
AV  - QA76.76.Q35 PER
PY  - 2006///
CY  - Sebastopol, CA
PB  - O'Reilly
KW  - Computer software
KW  - Quality control
KW  - Capability maturity model (Computer software)
KW  - Six sigma (Quality control standard)
KW  - ISO 9001 Standard
N1  - Includes index; "CMMI, ISO 9001, Six Sigma"--Cover
ER  -