TY - BOOK AU - Persse,James R. TI - Process improvement essentials SN - 9780596102173 AV - QA76.76.Q35 PER PY - 2006/// CY - Sebastopol, CA PB - O'Reilly KW - Computer software KW - Quality control KW - Capability maturity model (Computer software) KW - Six sigma (Quality control standard) KW - ISO 9001 Standard N1 - Includes index; "CMMI, ISO 9001, Six Sigma"--Cover ER -