TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Michna-Besterfield Carol
AU  - Besterfield,Glen H.
AU  - Sacre-Besterfield Mary
TI  - Total quality management
SN  - 9788177584127
AV  - HD62.15 TOT
PY  - 2003///
CY  - Upper Saddle River
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -