Total quality management /  [textbook] 
Dale H. Besterfield and others 
 - Third edition / 
 - Upper Saddle River :  Prentice Hall,  2003. 
 - 652 pages :  illustrations ,  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788177584127 817758412X 
<br/><br/><label>LCCN: </label>2002074916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / TOT