Introducing intercultural communication : global cultures and contexts / Shuang Liu, Zala Volcic, Cindy Gallois.

Includes bibliographic references and index,

Acknowledgements ix
Introduction: Communicating in a Culturally Diverse Society 1 (10)
1 Challenges of Living in a Global Society
11 (20)
Living in a global village
11 (1)
Contributors to cultural diversity
12 (8)
The necessity and benefits of intercultural communication
20 (6)
Summary
26 (1)
Case Study: The Cronulla riots
26 (3)
Further Reading
29 (2)
2 Understanding Communication
31 (24)
The essence of communication
31 (1)
The multifaceted nature of communication
32 (9)
Models of communication
41 (4)
Levels of communication
45 (3)
Communication and culture
48 (3)
Summary
51 (1)
Case Study: Hanging out in the public square
51 (2)
Further Reading
53 (2)
3 Understanding Culture
55 (22)
The pervasive nature of culture
55 (1)
Definitions and components of culture
56 (10)
Characteristics of culture
66 (2)
Subcultures
68 (5)
Summary
73 (1)
Case Study: The Roma people in Eastern Europe
73 (2)
Further Reading
75 (2)
4 The Influence of Culture on Perception
77 (22)
The nature of human perception
77 (2)
Stages of the perception process
79 (5)
The influence of culture on perception
84 (5)
Perception and intercultural communication
89 (5)
Summary
94 (1)
Case Study: How are Eastern Europeans perceived by the West?
94 (3)
Further Reading
97 (2)
5 Cultural Orientations and Behaviours
99 (20)
Culture as a repertoire of human behaviours
99 (1)
Dimensions of culture
100 (7)
Kluckhohn and Strodtbeck's value orientations
107 (5)
Intercultural communication ethics
112 (3)
Summary
115 (1)
Case Study: Dinner at a Japanese home
115 (3)
Further Reading
118 (1)
6 Verbal Communication and Culture
119 (20)
The power of language
119 (1)
The components and characteristics of verbal codes
120 (5)
Language and perception
125 (3)
Cultural variations in verbal communication
128 (5)
Language and identity
133 (2)
Summary
135 (1)
Case Study: How many languages still exist in the world today?
135 (3)
Further Reading
138 (1)
7 Nonverbal Communication and Culture
139 (18)
Universality and variation of nonverbal communication
139 (2)
Characteristics and functions of nonverbal codes
141 (3)
Types of nonverbal communication
144 (7)
Influence of culture on nonverbal communication
151 (1)
Summary
152 (1)
Case Study: Yum cha and Chinese culture
153 (2)
Further Reading
155 (2)
8 Categorization, Subgroups, and Identities
157 (19)
The multifaceted nature of identities
157 (1)
Social categorization and identities
158 (5)
Subgroup memberships and different types of identities
163 (6)
Identities and intercultural communication
169 (1)
Summary
170 (2)
Case Study: History of South African identity and apartheid in South Africa
172 (2)
Further Reading
174 (2)
9 Developing Relations with Culturally Different Others
176 (21)
The nature of human relationships
176 (1)
Dimensions of human relationships
177 (5)
Stages of human relationship development
182 (1)
Culture and human relationship development
183 (5)
Developing intercultural relationships
188 (4)
Summary
192 (1)
Case Study: Love by arrangement in India
192 (3)
Further Reading
195 (2)
10 Managing Intercultural Conflicts
197 (22)
Pervasiveness of intercultural conflicts
197 (2)
Potential sources of intercultural conflict
199 (7)
Stages in the conflict process
206 (1)
Conflict management styles and approaches
207 (3)
Influence of culture on conflict management
210 (4)
Summary
214 (1)
Case Study: Violent conflicts in the former Yugoslavia
214 (3)
Further Reading
217 (2)
11 The Mass Media, Technology, and Cultural Change
219 (20)
The world of the mass media
219 (1)
Globalization, technology, and the mass media
220 (6)
The mass media and symbolic social reality
226 (6)
The mass media and cultural change
232 (2)
Summary
234 (1)
Case Study: OhMyNews in South Korea
235 (2)
Further Reading
237 (2)
12 Immigration and Acculturation
239 (22)
Immigration and cultural diversity
239 (2)
Migration and globalization
241 (3)
Diversity and multiculturalism
244 (3)
Acculturation and culture shock
247 (3)
Cross-cultural adaptation
250 (5)
Summary
255 (1)
Case Study: Migration and diversity in Australia
256 (3)
Further Reading
259 (2)
13 Becoming an Effective Intercultural Communicator
261 (18)
Global and local dimensions of culture
261 (1)
Homogenization and fragmentation
262 (4)
From local to global
266 (2)
From global to local
268 (3)
Developing intercultural competence
271 (3)
Summary
274 (1)
Case Study: Doctors without Borders
275 (2)
Further Reading
277 (2)
Glossary 279 (16)
References 295 (18)
Index 313

Many textbooks on intercultural communication are not written with an intercultural readership in mind. This team of authors has, on the other hand, put together an introduction to communicating across cultures that draws on examples and case studies from across the world, using no single culture as its frame of reference