Kinn's the administrative medical assistant : an applied learning approach / Deborah Proctor, Brigitte Niedzwiecki, Julie Pepper, Payel Bhattacharya Madero

Includes index

Pt. 1. Introduction to medical assisting. Competency-based education and the medical assistant student -- The medical assistant and the healthcare team -- Professional behavior in the workplace -- Therapeutic communication -- Patient education -- Medicine and law -- Medicine and ethics. Pt. 2. Ambulatory care administration. Technology and written communication -- Telephone techniques -- Scheduling appointments and patient processing -- Daily operations in the ambulatory care setting -- The health record -- Principles of pharmacology. Pt. 3. Coding and medical billing procedures. Basics of diagnostic coding -- Basics of procedural coding -- Basics of health insurance -- Medical billing and reimbursement. Pt. 4. Medical office administrative functions. Patient accounts, collections, and practice management -- Banking services and procedures -- Supervision and human resource management -- Medical practice marketing and customer service. Pt. 5. Assisting with medical specialties. Safety and emergency practices. Pt. 6. Career development. Career development and life skills