MARC details
| 000 -LEADER |
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| fixed length control field |
04238cam a2200481Ma 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20230712094329.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781849284066 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
1849284067 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781849284073 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
1849284075 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Canceled/invalid ISBN |
1849284059 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Canceled/invalid ISBN |
9781849284059 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
B24X7 |
| Language of cataloging |
eng |
| Description conventions |
pn |
| Transcribing agency |
B24X7 |
| Modifying agency |
OCLCO |
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N$T |
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UKMGB |
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UMI |
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COO |
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DEBSZ |
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JSTOR |
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LVT |
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M8D |
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UKAHL |
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CNCEN |
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UX1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
Eng |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
T58.64 |
| Item number |
.M29 2012eb |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
013000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
014000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
018000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
067000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
032000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
037000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM |
| Subject category code subdivision |
052000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
COM000000 |
| Source |
bisacsh |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
McWhirter, Kurt |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The definitive guide to IT service metrics / |
| Statement of responsibility, etc. |
Kurt McWhirter and Ted Gaughan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Cambridgeshire, Ely, U.K. : |
| Name of publisher, distributor, etc. |
IT Governance Publishing, |
| Date of publication, distribution, etc. |
2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
304 pages |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics |
| 506 ## - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Available to OhioLINK libraries |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The ultimate reference guide to IT Service Metrics Co-published by IT Governance Ltd and itSMF USA IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business – this book will show you how to do this, too. How to measure the effectiveness of your IT service provision Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to: Ensure economical use of resources through greater understanding of current performance Identify areas for improvement Justify (or otherwise) and manage expenditure Inform the decision-making process and drive change within the organization Save money by reducing waste (resource, time, money, etc.) Fine-tune the services offered, thereby strengthening customer loyalty. Based on ITIL® and other service management frameworks and standards Up-to-date, based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you: How to integrate metrics into your business What to consider when gathering and reporting information How to maximize the usage of metrics in order to ensure value for money from the system How to secure and protect your company's metrics. ""Working with the book helped me tremendously as I was putting together my CSI data for our business units. The book is very comprehensive and detailed but has thorough explanations so as not to be overwhelming."" George Nawara, Global Process Design Architect, Wolters Kluwer ""If you are going to call your book The Definitive Guide to IT Service Metrics, this is how you do it. 304 pages, 192 metrics described, 29 areas addressed. This is the broadest range of measures of any ITSM metrics book I have seen. Kurt McWhirter and Ted Gaughan have delivered on the title of their book!"" Roger Williams, itSMF USA Member " |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Information technology |
| General subdivision |
Management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management information systems |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Support services (Management) |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gaughan, Ted. |
| Relationship |
author |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Ohio Library and Information Network |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Public note |
Connect to resource |
| Uniform Resource Identifier |
<a href="https://learning.oreilly.com/library/view/~/9781849284073/?ar">https://learning.oreilly.com/library/view/~/9781849284073/?ar</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |