Business-focused IT and service excellence /
Miller, David, 1946 December 28-
Business-focused IT and service excellence / David Miller. - 2nd ed. - Swindon : BCS, c2008. - xvii, 176 p. : ill. ; 25 cm.
Includes bibliographical references (p. 169-172).
9781902505886 (pbk.)
Business information services.
Information technology--Management.
HF54.5 / .M55 2008
Business-focused IT and service excellence / David Miller. - 2nd ed. - Swindon : BCS, c2008. - xvii, 176 p. : ill. ; 25 cm.
Includes bibliographical references (p. 169-172).
9781902505886 (pbk.)
Business information services.
Information technology--Management.
HF54.5 / .M55 2008