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Metrics for IT service management /

Brooks, Peter (Business consultant)

Metrics for IT service management / Peter Brooks. - First edition. - 202 pages : illustrations ; 24 cm. - ITSM Library .

ISBN: 9789077212691

Subjects--Topical Terms:
Information technology--Management.
Information technology--Quality control--Standards.

LC Class. No.: HD30.2 / .B775 2006

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